CIGI
9:00am – 9:40am Saturday 22 Sep 2018
40-minute presentation

Bias in Multicultural Teams

Farai Madzima

Can cultural background make it difficult to be effective at human centered design?

I got fired from a job because my African culture made me suck at my job. Seriously.

In Zimbabwean Shona culture, we expect and live with unequal distribution of power in society. Less powerful members of social groups expect to not have a voice or option in many situations.

I had no idea that this was a thing, or that it would matter in my work. Until my first design job at an agency in London. I failed to collaborate and co-design with team members who I thought of as senior. I even found myself unable to conduct user interviews with people I thought of as senior. These failures messed up the project and in the end, I got fired.

The topic of creating diverse teams has been hot the last few years, as pressure increases to create products with less bias.

However, as we cast our nets wider and bring in different perspectives into our design teams, what challenges can we expect in working with people from around the world and ultimately getting the benefit of their different views? This talk concerns itself with cultural bias — and discusses how to prepare, identify and adapt to the kinds of biases we can expect from team members who come from abroad.

About Farai Madzima
UX Lead at Shopify
Farai Madzima

Born in Zimbabwe, Farai Madzima was going to be a doctor but didn’t get the grades. Now he’s a designer. Make of that what you will.

Using words, scribbles, and pixels, he’s spent the last 14 years helping to design and build products and teams in the UK, South Africa, and Canada. Today, he makes a living designing interactions and leading a team as a UX Lead at Shopify in Ottawa.

In South Africa, Farai designed banking apps used by many across the continent. He grappled with unique design challenges because most internet users have never used a laptop or desktop computer. And some buy data by the megabyte.

Farai enjoys speaking about bridging knowledge gaps between designers. He has appeared at events worldwide, including IXDA Interaction and IA Summit. He organizes Pixel Up! and Source Up! conferences and meetups, events that connect designers and developers in South Africa with their peers around the world.

Also, Farai likes words in all languages, township jazz, nerdy hip-hop, and the number 127.